At LaRain, we aim to provide a seamless shopping experience and ensure your satisfaction. Please review our Order & Return Policy carefully before making a purchase.

Order Policy

1. Payment Options

• Cash on Delivery (COD): Pay when your order is delivered.
• Full Paid Orders: Pay online during checkout using mobile banking, debit/credit cards, or other supported methods.

2. Order Confirmation

• Orders will be confirmed via SMS or email upon successful placement.
• Full payment orders must be paid in advance, and payment confirmation will be shared once processed.

3. Shipping and Delivery

• Delivery timelines:
  • Dhaka: 3-5 business days
  • Outside Dhaka: 3-7 business days
• Shipping charges will be added during checkout and are non-refundable unless otherwise stated.

Return Policy

1. Eligible Returns
   We accept returns under the following conditions:

• Product Damage by Us: If a product is damaged, defective, or incorrect upon delivery.
• The issue must be identified and reported in the presence of the delivery personnel at the time of delivery.

2. Non-Eligible Returns
   Returns will not be accepted if:

• The product has been used, damaged, or altered after delivery.
• The issue is reported after the delivery personnel has left.
• The return is based on a change of mind.

3. Return Process

• To initiate a return, inform the delivery person immediately and contact our Customer Support Team at +880-XXXX-XXXX or support@larain.com for further assistance.
• The product must be returned in its original packaging along with any accessories or documentation.

4. Shipping Charges for Returns

• Return Shipping Costs: Customers are responsible for covering the delivery charges for returns, even for eligible cases.
• The return shipping fee must be paid directly to the delivery personnel.

Refund Policy

1. Refund Eligibility

• Refunds are applicable only for returned products that meet our return criteria.
• Refunds will not include the initial shipping fee or return shipping charges.

2. Refund Process

• For Cash on Delivery Orders: Refunds will be processed as a bank transfer or mobile banking credit within 7-10 business days after approval.
• For Full Paid Orders: Refunds will be credited back to the original payment method within 7-10 business days.

Contact Us

For any questions or assistance with orders or returns, feel free to contact us:

• Email: support@larainbd.com
• Phone: +880 1705-089247
• Factory Address: Berulia, Savar, Dhaka.

Thank you for shopping with LaRain. We strive to make your experience smooth and enjoyable!