Privacy Policy

At LaRain, we are deeply committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we collect, use, store, and safeguard your data in accordance with the laws of Bangladesh. By using our services, you consent to the practices described here.


1. Information We Collect

To provide you with a smooth and personalized shopping experience, we collect the following types of information:

A. Personal Information:

  • Full name
  • Contact details (email address, phone number)
  • Delivery and billing addresses

B. Payment Information:

  • Payment card details (securely processed and not stored by us)
  • Transaction history

C. Usage Data:

  • Interaction details (e.g., pages visited, time spent on the website)
  • Preferences and behaviors based on your activity on our platform

D. Technical Information:

  • IP address, browser type, and device information collected through cookies or similar technologies

2. How We Use Your Information

We use your information to:

  1. Fulfill Your Orders: Process payments, confirm orders, and ensure timely delivery.
  2. Provide Customer Support: Address inquiries, resolve complaints, and offer assistance.
  3. Enhance User Experience: Personalize content, recommend products, and improve website navigation.
  4. Communicate Updates: Send notifications about order status, promotional offers, or policy updates.
  5. Legal Compliance: Ensure adherence to regulatory requirements and cooperate with lawful investigations.

3. Data Sharing

We prioritize your privacy and only share your information under the following circumstances:

  • Trusted Third-Party Providers: For delivery, payment processing, and website analytics.
  • Legal Obligations: When required to comply with laws, regulations, or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, where your information may be transferred to new ownership.

We never sell or rent your personal information to any third party for their marketing purposes.


4. Data Security

Your data security is paramount to us. We use:

  • Secure Socket Layer (SSL) encryption to protect sensitive information.
  • Firewalls and anti-malware systems to safeguard our network.
  • Regular audits and monitoring to prevent unauthorized access or breaches.

While we take every reasonable measure to protect your data, no system is entirely foolproof. We encourage you to protect your account credentials and notify us immediately of any suspicious activity.


5. Your Rights

We believe in transparency and your right to control your personal information. You can:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Update Your Information: Correct inaccuracies in your profile details.
  • Withdraw Consent: Opt-out of marketing communications at any time.
  • Request Deletion: Ask us to delete your information, subject to legal or contractual obligations.

For any of these actions, contact us at support@larainbd.com or +880 1705-089247.


6. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Improve website functionality and user experience.
  • Analyze website performance and gather insights into visitor preferences.
  • Deliver personalized advertisements based on your browsing behavior.

You can manage or disable cookies via your browser settings, but this may affect the functionality of certain website features.


7. Retention of Information

We retain your personal data only as long as necessary for:

  • Delivering our services
  • Meeting legal and regulatory obligations
  • Resolving disputes and enforcing agreements

When your data is no longer required, it is securely deleted or anonymized.


8. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices or regulatory updates. All changes will be communicated via email or prominently displayed on our website. Please review this policy periodically to stay informed.


9. Contact Us

For questions, concerns, or feedback about this Privacy Policy, please reach out to us:

  • Email: support@larainbd.com
  • Phone: +880 1705-089247
  • Factory Address: Berulia, Savar, Dhaka.

Thank you for trusting LaRain. Your privacy is our responsibility, and we are dedicated to safeguarding it.

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